The system behind a fully booked med spa.
Lumè books clients while you’re closed, brings back the ones who’ve gone quiet, and keeps every chart, consent form and payment on the same record.
10,000+ client records and 4,500+ appointments managed in Lumè by aesthetics and wellness teams, including Manhattan Laser Spa, Made Medical and Skilled Visits.
HIPAA-readyBAA includedLive in 2–4 weeks
Meet Luna.
The AI front desk that never forgets a follow-up.
Luna texts clients when they’re due back, follows up after a no-show and answers texts at any hour, all from your spa’s number, and books them on your real calendar.
- Clients due back
- Texted when they’re due, and booked with the provider they saw last.
- No-shows
- A text offering a new time, and the reply rebooked.
- Texts after hours
- Answered from your menu and your live calendar.
- Calls after you close
- Answered and booked, with the voice add-on and Lumè Phone.
What Luna could be worth to one example spa
$63,000
a year, or $5,250 a month
From clients it already has: 8 who were due back, 2 no-shows and 5 texts and web leads that would have waited, booked back every month. No ad spend.
An example, not a promise: 40 clients due back, 12 no-shows and 25 texts and web leads a month, $350 a visit, and 1 in 5 of them booked back. Every spa’s numbers are different.
Why the follow-up pays
Published research on how quickly an inquiry goes cold and how often appointments are missed. Not Luna’s results.
- Nearly 7×
as likely to qualify a lead that’s answered within the hour, compared with one answered an hour later.
- 23%
the average no-show rate across the 105 studies of outpatient appointments in one systematic review.
- $0
in ad spend. Every visit Luna books is a client who’s due back, missed a visit or already reached out to you.
Luna is included on Pro and Enterprise. Its texts use your plan’s included messages.
Most med spas run the day across five apps that don’t talk to each other. Lumè puts the calendar, the chart, the checkout and the follow-up on one record, so nothing falls between them.
One system for the whole visit.
From the first text to the follow-up, every step lands on the same client record.
Calendar and booking
Day, week or month, for one provider or the whole team. Clients book online at any hour, with an optional deposit, and confirm the day before with one reply.
BookingClient records
Every visit, form, photo, note and payment on one profile, so whoever is at the desk has the whole history.
Client chartsConsent and forms
Intake and consent attached to each treatment and sent with the booking for an e-signature. The version she was sent stays on file.
Consent and formsTexting
Two-way texting from your spa’s own number, in one inbox, with Luna, the AI front desk, answering and booking after hours.
Meet LunaPayments
Checkout inside the appointment: cards on file, deposits, packages and memberships, with an integrated card terminal.
PaymentsReporting
Revenue counted from paid invoices, so it matches the drawer. By provider, by service and by where the client came from.
Reporting
Day, week or month, for one provider or the whole team. Clients book online at any hour, with an optional deposit, and confirm the day before with one reply.
BookingCharts and consent on the same record as the booking.
Clinical depth is part of the product, so you don’t trade it away to get better business tools.
- Treatment records
- Templates built per treatment, signed by the provider, with changes added as addenda.
- Lot numbers
- Product and lot charted for each injectable, ready for a chart review.
- Before-and-after photos
- On the client’s record, with a side-by-side compare.
- Consent with e-signature
- Attached per treatment and sent with the booking. The version she was sent stays on file.
- Provider permissions
- You decide which roles can view or sign a chart.
HIPAA-ready
Built to hold protected health information from day one. Not an upgrade tier.
BAA included
A Business Associate Agreement in every contract, on every plan.
Every chart view logged
Staff see what their role allows, and each time a chart is opened, it’s recorded.
What happens without anyone remembering.
The follow-ups that slip on a busy day run on their own, after your team clocks out too.
Some of these are switched on per spa. We set them up with you during onboarding.
- A visit is bookedThe right consent and intake forms go out with itEvery plan
- The day before a visitA reminder text the client confirms with one replyEvery plan
- A visit is movedA “moved to” text, and the reminder resetsEvery plan
- A client misses a visitA text offering to rebookEvery plan
- A visit is paidAftercare instructions are sentEvery plan
- A visit is completedA request for a review goes outEvery plan
- A client is due for their next treatmentLuna texts them in your spa’s voice; their reply books itPro
- A client goes quietA win-back text, every morning, for whoever’s duePro
- It’s a client’s birthday monthA birthday message goes outPro
- A client texts after hoursLuna replies with open times and books onePro
- A client calls after hoursLuna answers the call and books the visitAdd-on
- A call goes unansweredVoicemail, with an alert to your teamAdd-on
- A membership renewsThe card is charged and credits refillEvery plan
Run by teams who use it every day.
Customer stories“Lumè gives our team one place to manage the entire client experience. It’s organized, modern, and actually built for the way a med spa operates.”
“Everything feels more streamlined with Lumè. Our team can stay organized while giving clients a much more seamless experience.”
“Lumè has simplified the way we manage our clients and day-to-day operations. It gives our team the visibility and organization we need to keep things moving.”
Priced in the open.
Every plan includes the BAA, migration and onboarding done with you, and every plan starts with a demo.
Starter
For solo injectors and new spas
$149/ month
- Booking calendar and online booking
- Client records, charts and consent
- Integrated card processing
- Text reminders and confirmations
Pro
Most chosenFor established med spas
$349/ month
- Everything in Starter
- AI SMS agent that answers and books
- Email and SMS campaigns and automations
- Full reporting and commissions
Enterprise
For multi-location groups
from$1,499/ month
- Everything in Pro
- Five locations included
- Unlimited staff
- A dedicated success manager
- No setup fee
- No per-seat pricing
- No HIPAA upgrade tier
- Free migration
- Free data export
From the journal
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October 20, 2026 · 4 min readSoftware selectionThe Medspa Software Mistake That Costs More Than Your Plan
October 19, 2026 · 5 min readSee Lumè with your own menu.
A personalized walkthrough with your services, your providers and the way your front desk works today. Plans start at $149 a month.