For medical spas
Built for medspas. Not a salon tool with extras.
Most CRMs medspas use today were designed for haircuts, yoga classes, or general doctors' offices, then patched to handle injectables. Lumè was built for medical spa workflows from day one — clinical compliance, treatment-cycle scheduling, per-service consent recurrence, and the financial reconciliation the front desk actually does.
Four categories of tools. All built for someone else.
Medspas have spent the last decade adapting platforms designed for other industries. Each comes with specific compromises.
Salon platforms.
Mindbody, Vagaro, Booker — built for haircuts and yoga classes, then patched to handle injectables. They lack treatment-cycle scheduling, per-service consent recurrence, and the medical-grade audit trail a state board expects.
High-end salon platforms.
Boulevard targets the high-end salon market. The booking experience is excellent; the medical workflows aren't there. No consent-versioning, no per-treatment audit trail, no medical-spa-specific reporting like consent-expiration tracking.
Enterprise spa software.
Zenoti is built for spa chains with hundreds of locations. Powerful, but priced and configured for that scale — most independent and small-chain medspas spend twelve months in implementation and never use 30% of the surface.
General doctor's office EMRs.
Athena, Epic, Practice Fusion — designed for medical visits, not retail aesthetics. They handle charting and ICD coding well; they fail at booking with deposits, retail product sales, and the customer-facing polish a medspa client expects.
Four workflows other platforms get wrong.
The specific operational realities of running a medical spa, and how Lumè handles each one.
Treatment-cycle scheduling
Schedule the next visit at the right interval, automatically.
Botox at 12-14 weeks. Filler at 6-12 months depending on product. Laser series at 4-6 weeks. Lumè knows the recommended interval for each service in your menu and surfaces the next-visit suggestion at checkout — not as a calendar invite the client never opens, but as a deposit-on-book flow that converts.
Consent that follows the treatment
Per-treatment consent forms, signed at the visit.
A general intake form gets signed once per client. Per-treatment consent (Botox, filler, lasers) signs every visit because the risk profile is per-procedure. Lumè handles both rules: lifetime intake on first visit, per-visit consent auto-assigned when the appointment books.
Pricing that respects the chair
No platform fee on card volume.
Most spa platforms take 1-3% of card volume on top of your processor fees. On a $2M annual book that's $20-60K a year going to the software vendor for the privilege of letting you take payments. Lumè doesn't process payments and doesn't charge for them — your existing terminal, your existing processor, your existing rate.
Medical-grade audit trail
Every PHI access logged, every state change traceable.
If your medical board asks who viewed Sarah Chen's chart on May 12th, you can answer. Lumè writes an audit log entry on every PHI read — append-only, immutable in production, queryable by date range, user, or resource. SOC 2 CC 6.1 + HIPAA §164.312(b) satisfied by architecture, not by retrofit.
How Lumè runs the day-to-day.
Sarah
Available
Jamie
Available
Marco
Available
Botox 30u
L. Davis
Filler
M. Tran
HydraFacial
S. Kim
Consult
New
Laser
P. Rao
Microneedling
A. Lee
9:00 am
Open the calendar
Per-provider columns show the day, scoped to your location. Coffee in hand, you can see who's booked, who's confirmed, and which appointments need the consent form sent before arrival.
Sarah Chen
Client since Mar 2024 · 12 visits · Member
Phone
(555) 234-1180
sarah.chen@…
Date of birth
Jan 14, 1989
Allergies
Penicillin
Pending forms
Botox consent · per-visit · expires today
11:30 am
Check in a returning client
Sarah's been here twelve times. The chart loads in under a second with her allergies, last visit, and the pending Botox consent ready to sign on the iPad before the provider sees her.
Sales — last 30 days
Apr 16 → May 15 · 4 paid invoices today
Gross
$48.6k
Tax
$4.31k
Avg invoice
$483
7:30 pm
Close out the day
Daily close-out report breaks gross by payment method. Cash matches the drawer, card matches the terminal. Export to CSV for the bookkeeper. Lock up.
See it in 30 minutes
See Lumè configured for your medspa.
We'll set up a private walkthrough with the product configured for your service menu, your providers, and your locations. Coming from another platform? We scope the migration during the call.