Built for medspas. Not a salon tool with extras.
Most CRMs medspas use were built for haircuts, yoga classes, or general doctors’ offices. Lumè was built for medspas: clinical compliance, treatment-cycle scheduling, per-procedure consent, and the close-out a front desk actually does.
Four categories of tools. All built for someone else.
Medspas have spent the last decade adapting platforms designed for other industries. Each comes with a specific set of compromises.
Salon platforms.
Mindbody, Vagaro, Booker. Built for haircuts and yoga, then patched to handle injectables. They lack treatment-cycle scheduling, per-service consent, and the medical-grade audit trail a state board expects.
High-end salon platforms.
Boulevard targets high-end salons. The booking experience is excellent; the medical workflows aren't there. No consent versioning. No per-treatment audit trail. No medspa-specific reporting.
Enterprise spa software.
Zenoti is built for spa chains with hundreds of locations. Priced and configured for that scale. Most independent and small-chain medspas spend twelve months in implementation and never use a third of the surface.
General doctor's office EMRs.
Athena, Epic, Practice Fusion. Built for medical visits, not retail aesthetics. They do charting and ICD coding well; they fail at deposit booking, retail product sales, and the customer-facing polish a medspa client expects.
Four workflows other platforms get wrong.
The operational realities of running a medspa, and how Lumè handles each.
Schedule the next visit at the right interval, automatically.
Botox at 12-14 weeks. Filler at 6-12 months. Laser series at 4-6 weeks. Lumè knows the interval for every service in your menu and prompts the next-visit deposit booking at checkout — not a calendar invite the client never opens.
Per-treatment consent forms, signed at the visit.
Intake signs once per client. Per-treatment consent (Botox, filler, lasers) signs every visit, because the risk profile is per-procedure. Lumè handles both: intake on first visit, per-treatment consent auto-assigned on every booking.
Take a card without leaving the appointment.
Most spa platforms split payments off into a separate system — a third-party terminal, a Square account, an end-of-day reconciliation step done by hand. Lumè processes card payments inside the same flow as charts, consent, and booking, through a licensed financial partner. The daily close-out is one set of numbers, not two.
Every PHI access logged. Every state change traceable.
If your medical board asks who viewed a client's chart on a specific date, you can answer in seconds. Every PHI read writes an append-only audit entry, queryable by date, user, or resource. HIPAA §164.312(b) satisfied by architecture, not retrofit.
How Lumè runs the day-to-day.
Sarah
Available
Jamie
Available
Marco
Available
Botox 30u
L. Davis
Filler
M. Tran
HydraFacial
S. Kim
Consult
New
Laser
P. Rao
Microneedling
A. Lee
9:00 am
Open the calendar
Per-provider columns show today's schedule for your location. See who's booked, who's confirmed, and which appointments need consent sent before arrival.
Sarah Chen
Client since Mar 2024 · 12 visits · Member
Phone
(555) 234-1180
sarah.chen@…
Date of birth
Jan 14, 1989
Allergies
Penicillin
Pending forms
Botox consent · per-visit · expires today
11:30 am
Check in a returning client
Sarah's been here twelve times. Her chart loads in under a second with allergies, last visit, and the pending Botox consent ready to sign on the iPad.
Sales — last 30 days
Apr 16 → May 15 · 4 paid invoices today
Gross
$48.6k
Tax
$4.31k
Avg invoice
$483
7:30 pm
Close out the day
Daily close-out report breaks gross by payment method. Cash matches the drawer, card matches the terminal. Export to CSV for the bookkeeper. Lock up.
See exactly how Lumè fits your medspa.
A focused 30-minute walkthrough, tailored to how your spa runs. Coming from another platform? We scope the migration during the call.