Choosing a med spa CRM? Know what to look for.
Thirteen things worth checking before you switch, the question to ask any vendor, and how Lumè answers it.
Before you switch
Ask every vendor these.
- 1BookingDoes the calendar understand providers, rooms and treatment length, and take a deposit online?
- 2Clinical recordsAre treatment records, units and lot numbers part of the product, or a paid add-on?
- 3ConsentIs consent assigned per treatment and locked to the version the client signed?
01Booking
Does the calendar understand providers, rooms and treatment length, and take a deposit online?
Lumè:Per-provider columns and schedules, online booking that offers only open slots, optional deposits, and a 24-hour text reminder.
02Clinical records
Are treatment records, units and lot numbers part of the product, or a paid add-on?
Lumè:EMR templates, treatment records with units, areas and lot numbers, and provider-only notes on every plan.
03Consent
Is consent assigned per treatment and locked to the version the client signed?
Lumè:Per-treatment consent sent with each booking, frozen to the version sent so later edits never rewrite it.
04Payments
Do payments happen inside the appointment, or in a separate system you reconcile later?
Lumè:Integrated card processing, card on file and terminal, memberships and packages at checkout, daily close-out.
05Marketing
Can you see which bookings and revenue each campaign actually earned?
Lumè:Email and SMS campaigns and automations, with bookings and paid revenue attributed to each send.
06AI
Does the AI book real appointments, and does it know when to hand off to a person?
Lumè:An AI SMS agent that books from live availability and escalates clinical questions to your team (Pro and Enterprise).
07Multi-location
Is a client one record across locations, and can you compare sites?
Lumè:Per-location calendars and staff, one client record everywhere, and revenue by location side by side.
08Reporting
Do the revenue numbers match what’s actually in the drawer?
Lumè:Financial, staff, guest and operations reports, live, with CSV export on every report.
09HIPAA
Is a BAA included on every plan, or only on a premium tier?
Lumè:A BAA with every customer, on every plan. Tenant isolation, audit logging and AWS under a signed BAA.
10Data export
Can you export all of your data yourself, at no charge, whenever you want?
Lumè:CSV export on every report, on every plan, free. You leave with everything you put in.
11Pricing structure
Is pricing per seat, per location or per workspace, and what costs extra?
Lumè:Published: Starter $149/mo, Pro $349/mo, Enterprise from $1,499/mo. Seats included, extra locations priced per location, no setup fee and no annual lock-in.
12Migration
Who moves your data, what does it cost, and how long does it take?
Lumè:We do it for you, free on every plan, typically in two to four weeks.
13Support
When something breaks on a Saturday, who do you actually reach?
Lumè:A person, by email, within one business day on every plan; priority on Pro; a success manager on Enterprise.
Good software, built for different businesses.
Each of these platforms is strong at what it was designed for. Lumè was designed for medical aesthetics from the start. Which fits you depends on how your spa actually runs.
- MindbodyBuilt for fitness studios, wellness and salons.
- BoulevardBuilt for high-end salons, with a growing med spa offering.
- ZenotiBuilt for large spa and salon chains.
- VagaroBuilt around a consumer marketplace for salons and spas.
- Aesthetic RecordAn EMR built for aesthetic practices.
- LumèBuilt for med spas, from the first line of code.
What is the best CRM for a med spa?
The one built around how a med spa actually runs: per-treatment consent, clinical records, provider schedules, payments inside the appointment and a BAA on every plan. Lumè is built specifically for medical aesthetics, and the best way to judge any system is a demo on your own services.
What should I ask before switching CRMs?
Ask who moves your data and what it costs, whether the BAA is on every plan, whether clinical records and consent are included or add-ons, how pricing scales as you hire, and whether you can export everything yourself for free.
How is Lumè priced?
Starter is $149/month, Pro $349/month and Enterprise from $1,499/month, with up to 17% off billed annually. There is no setup fee, no per-seat pricing surprise and no annual lock-in, and migration is free on every plan.
Can Lumè move my data from my current system?
Yes, free on every plan. We import clients, visit history and future appointments from Zenoti, Vagaro, Acuity, Podium or a spreadsheet export; other systems are scoped on the demo call.
See Lumè in action.
Get a personalized walkthrough using your real services, staff, and workflows. Plans start at $149 a month.
One business day to a calendar invite.