Answer every call, even after you close.
Lumè’s AI voice agent picks up when your front desk has gone home. It answers questions about your services, checks your real calendar and books the appointment, so an after-hours call becomes a booking instead of a voicemail.
- Books on your real calendar
- A transcript of every call
- Covered by a signed BAA
After hours, your phone is a voicemail box.
Clients call when they’re thinking about a treatment, and that’s often after you close. A voicemail waits until morning, while the person who called is still deciding.
- 01
The call comes in at 9 PM
Your team has gone home, so it rings through to voicemail.
- 02
Not everyone leaves a message
A caller who hangs up leaves you a missed-call number and nothing else to go on.
- 03
Morning is the soonest you can call back
By then, the client may have booked with a spa that picked up.
Every after-hours call, answered.
The agent handles the call the way your front desk would, and the result lands in Lumè.
- It books, on your real calendar
- Offers only times a provider actually has open, books the one the caller picks, and can move an existing visit.
- It answers the easy questions
- Services, prices and hours, from your own menu and the instructions you give it.
- It follows your rules
- If new clients start with a consultation, it books them the same way your booking page does.
- Every call is on the record
- Each call is logged with a full transcript in your call log, next to your team’s calls.
From a late call to a booked appointment.
- 1Client calls after hours
- 2The AI agent answers
- 3Open times offered
- Booked on your calendar
Switch the agent on when you close and off when you open. While it’s off, calls ring your team as usual.
What’s included.
A natural-sounding voice
Choose from several voices and set the pace it speaks at.
Your greeting and instructions
We write them with you, and owners and managers can edit them in Lumè any time.
Booking and rescheduling
Your choice. It books from your real availability, so it can’t double-book a provider.
Your new-client rule
If you only book new clients into consultations, the agent does too.
A transcript of every call
Saved to the call log beside your team’s calls, so nothing said is lost.
Covered by our BAA
It runs under a signed BAA, with the AI provider keeping no call data.
Related features
Lumè Phone
Your spa’s line inside the CRM, with voicemail alerts and call routing.
AI SMS agent
The same booking over text, for clients who’d rather message.
Booking
The calendar the agent books into, with deposits and reminders.
See Lumè in action.
Get a personalized walkthrough using your real services, staff, and workflows. Plans start at $149 a month.
One business day to a calendar invite.