The platform
Everything your med spa needs. Connected.
One platform for booking, client records, clinical workflows, payments, marketing, reporting, and growth.
Your entire schedule, in one view.
Every provider in their own column, with their real hours. Clients book online, can pay a deposit, and get a text reminder the day before.
- Per-provider schedules and working hours
- Online booking page, with optional deposits
- Online booking offers only open slots
- Drag to reschedule
- A 24-hour text reminder with reply-to-confirm
- Unsigned consent flagged on the appointment
Every client has one complete record.
Appointments, treatment records, forms, invoices, memberships and photos on one profile, the same one at every location.
- Appointments, treatment records and invoices together
- Tags, notes and preferences
- Memberships, packages and credits remaining
- Photos, documents and referrals on the same record
- Search across every location
The information your providers need, exactly when they need it.
Treatment records built from EMR templates, before-and-after photos and the consent for this visit, open on the same screen.
- EMR templates for injectables, laser and more
- Units, areas, product and lot number recorded
- Before-and-after photos on the record
- Consent assigned per treatment and sent at booking
- Provider-only clinical notes
- Aftercare sent automatically when the visit closes
“Lumè gives our team one place to manage the entire client experience. It’s organized, modern, and actually built for the way a med spa operates.”
From appointment to payment without switching systems.
Check out inside the appointment. Charge a card on file, send the total to the terminal, or record cash and check, then close the day in one report.
- Integrated card processing, card on file and terminal
- Memberships, packages and gift cards at checkout
- Member pricing applied automatically
- Retail products on the same invoice
- Daily close-out by payment method
Turn client data into your next appointment.
Email and SMS campaigns to audiences that update as clients book, and automations that run on their own. Every send shows the bookings and revenue it earned. On Pro and Enterprise.
- Email and SMS campaigns from one builder
- Audiences that stay current as clients book
- Automations: birthday, win-back, first-visit anniversary
- Retargeting agent: Luna texts clients due back, and books their reply
- Bookings and paid revenue attributed to each send
- Unsubscribes and consent handled for you
Your front desk doesn’t stop when the office does.
Luna answers client texts, checks your schedule and books the appointment, and follows up with the clients who are due back or missed a visit.
- Responds in seconds
- Day or night, to texts on your spa’s number.
- Books real openings
- Checks provider availability and books from a one-digit reply.
- Knows your menu
- Quotes your actual prices and suggests packages and memberships.
- Hands off cleanly
- Escalates to your team with an alert, and pauses itself.
Every call answered, and on the record.
Your spa’s phone line inside Lumè, and an AI voice agent that answers after you close and books the appointment. Both are add-ons on any plan, set up for you.
- Calls in the browser with your spa’s caller ID
- Calls linked to the client’s record
- Voicemail alerts, and routing by time of day
- Recordings with consent, and transcripts
- An AI voice agent that books after-hours calls
Know what is happening across your business.
A live dashboard for today, and a full set of financial, staff, guest and operations reports behind it, each exportable.
- Revenue that matches the drawer
- Revenue by provider, side by side
- No-show rate and booking lead time
- AR aging and daily close-out
- CSV export on every report
One business. Every location. One view.
Each site runs its own calendar, staff and hours. Revenue by location puts every site side by side, and a client is one client everywhere.
- Per-location calendars, staff and business hours
- One client record across locations
- Revenue by location, every site side by side
- A location switcher for staff who work at more than one
See Lumè in action.
Get a personalized walkthrough using your real services, staff, and workflows. Plans start at $149 a month.