Real support from real people.
When something matters, you shouldn’t have to fight through a chatbot to get an answer. Every question reaches a person who knows Lumè and knows your spa.
Talk to a person
Every question reaches someone who knows your spa.
- info@getlumecrm.comAlready a customer? Email us any time.
- Monday to Friday, 9 to 6 ETA person answers within one business day, on every plan.
- Onboarding on callsWe set up, migrate and train with your team.
- The same people after go-liveThe team that set you up stays with you.
Support that scales with your plan.
Email
Every plan. A person answers within one business day, Monday to Friday, 9 to 6 ET.
Onboarding calls
Every new spa. We set up, migrate and train with your team on calls.
Priority support
Pro. Your questions go to the front of the queue, typically the same business day.
Customer success
Enterprise. A dedicated success manager, a named channel and a 99.9% SLA.
We don’t just hand you a login.
Switching systems is the part most owners dread, so we run it with you. Two to four weeks from signing to your first day on Lumè, and the migration is free on every plan.
- 01
Configure
We build your services, prices, staff, schedules and forms for you, then walk you through it.
- 02
Migrate
We import your clients, visit history and future appointments. Free, on every plan.
- 03
Train
Your front desk, providers and managers each learn the parts of Lumè they use.
- 04
Launch
After a parallel run, you switch. Your future appointments are already on the calendar.
- 05
Support
The same people who set you up stay with you after go-live.
How do I contact support?
Email info@getlumecrm.com for product support, billing, and security or HIPAA questions. Every plan gets a reply from a person within one business day. Pro plans get priority handling.
How long does onboarding take?
Two to four weeks from contract to go-live for a typical med spa. Week one: services and staff. Week two: client import and consent forms. Weeks three and four: training and a parallel run. Enterprise onboardings moving from several systems take four to eight weeks.
Is migration included?
Yes, on every plan, and we do the work. We import clients, visit history and future appointments from Zenoti, Vagaro, Acuity, Podium or a spreadsheet export. Other systems are scoped on your demo call.
How do I get my data out of my current platform?
Most platforms let you export client records, services and appointment history as CSV from their reporting or admin area. Before your migration call we tell you exactly which files to download.
Where do I send HIPAA or BAA questions?
Email info@getlumecrm.com for HIPAA questions, BAA copies, audit documentation and vendor questionnaires. We reply within one business day and can share architecture documentation and control mappings with your compliance team.
How does the AI SMS agent work?
On Pro and Enterprise, the agent answers texts to your spa’s number around the clock. It checks real availability, offers numbered times, and books the one the client picks. Clinical questions, refunds, complaints and cancellations go straight to your team, and staff can pause it on any conversation.
What happens to my data if I cancel?
You leave with everything. CSV export is one click on every report, on every plan, at no charge. We keep your data for 90 days after cancellation in case you need anything you missed, then delete it under our retention policy.
See Lumè in action.
Get a personalized walkthrough using your real services, staff, and workflows. Plans start at $149 a month.
One business day to a calendar invite.